Shipping policy
At Luxora, we are committed to delivering your kitchen and home décor products safely and on time. Please read our shipping policy below for complete information about order processing and delivery.
1. Order Processing
- Orders are usually processed within 24 hours / business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation and tracking details, where available.
2. Shipping Time
Our estimated delivery time is generally 3–7 business days after your order has been dispatched.
Please note that delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Luxora may offer free shipping promotions or other shipping-related offers. Any such offer will be clearly mentioned on our website.
4. Order Tracking
Once your order is dispatched, we may provide you with a tracking number through your registered email address, phone number, or other available communication method.
You can use the tracking details to check the latest status of your shipment.
5. Delivery Address
Please make sure that your shipping address, phone number, and other contact details are correct before placing your order.
Luxora is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try our best to assist you, but we cannot guarantee that the address can be changed after the order has been dispatched.
6. Delayed or Lost Shipments
Although we work with reliable shipping partners, unexpected delays can sometimes occur.
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We will coordinate with the shipping partner and do our best to resolve the issue.
7. Damaged Packages
Please inspect your package when you receive it.
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos/videos of the package and damaged product
- A brief description of the issue
This will help us investigate the matter and provide an appropriate solution.
8. Multiple Products in One Order
If your order contains multiple products, your items may be shipped together or separately depending on product availability, packaging requirements, and courier arrangements.
If items are shipped separately, you may receive different tracking details.
9. Delivery Attempts
Our shipping partner may make multiple delivery attempts. Please ensure that someone is available at the provided delivery address to receive the package.
If a shipment is returned because it could not be delivered due to an incorrect address, repeated delivery failure, or refusal to accept the package, additional shipping charges may apply for re-delivery.
10. Contact Us
If you have any questions regarding your order or shipment, please contact our customer support team through the contact details provided on the Luxora website. Contact with email
(shopifyluxora72@gmail.com)
We are always happy to assist you.
Thank you for choosing Luxora.